Terms and Conditions
By using the service of this website (www.floralmall.in) users explicitly agree to the following Terms & Conditions:
1. Who is Floralmall.in?
Floralmall.in is website from M/s. R. K. Brothers which is registered with government of Uttar Pradesh. This page contains all terms and conditions that stand for all orders placed on this site.
2. Delivery Timings:
For all same day orders, orders have to be made before 5 pm on the same day. All orders made after this shall be considered for delivery latest by the next day.
We do not guarantee any timed delivery, our regular/standard delivery timings are between 9:00 am to 9:00 pm. Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honour the client’s request but cannot commit 100% efficiency in the timing of delivery.
Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine’s Day, Mothers Day, Rakhi, New year Eve etc, the order cancelation would not be possible in such circumstances
For Valentine Midnight delivery, delivery will be done between 10 PM to 01 AM
All the discounts are decided by Floralmall team and none of the Discount and offers can be clubbed together.
4. Address Change:
Any changes to the recipient address would be entertained free of cost if they are requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be cancelled.
Change of address would not be possible for products from the gift section after dispatch.
5. Order Change:
Any changes to the order would be entertained with monetary adjustments if requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be cancelled. Cancellation charges of 5% are applicable on all cancellation requests
6. Delivery Product:
The flower arrangements cannot be guaranteed to be exact replicas of the ones shown on site because of different vendors & different season constraints. Although the quantity of product will be the same if there have to be substitutions because of non-availability of products these substitutions will be of equal or higher quality. Change of color of flowers due to non-availability shall also considered under this condition. Also, the icing and design of the cake may vary from the image depending upon local availability.
7. Damaged deliveries:
We will cater to any reports of damaged products/flowers on the same day of delivery only i.e within 24 hours of delivery. The problem report must be supported with substantial proofs of the damage made to the product.
8. Rules for delivery:
a) Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to anyone else and shall be considered delivered if recipient is not available. If recipient doesn’t accept the delivery, we shall consider the order to be delivered.
b) Floralmall will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
1. Wrong shipping/delivery address.
2. Recipient not available.
3. Premises locked.
4. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
5. Recipient refusing to accept the delivery.
6. Delivered the product at the Gate/ Reception/ Neighbour.
9. Substitution Policy
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We, however, reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of none availability of the desired product.
10. Rules for Duplicate Orders:
If Floralmall finds that the same order has been made twice we will try to contact the customer and get that clarified. If the customer is not contactable, we will take the decision on our behalf and that will be final.
11. Dealing with Fraudulent Customers:
If we find out any fraudulent behaviour from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to anyone.
12. Rules for unfounded recipient:
In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made. Please refer Cancellation and refund policy for further details.
13. All courier items will be shipped using BlueDart or equivalent courier. As such we cannot specify any delivery date or timing for such order. All orders will be delivered between 9 am – 7 pm and may take 3-9 days of shipping time depending on the product, availability and other parameters.
14. We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.
15. Floralmall may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Karnal.
17. I understand that Floralmall can send transactional and promotional SMS, Call, Whatsapp & Emails on my registered id & number.
18. Floralmall’s objective is to provide the best service and quality products, and to ensure the same, Floralmall might contact the receiver seeking the feedback.
19. In any case, if the order is placed by any individual unethically from Floralmall.in. This will be considered as part of a fraud. The company has the right to cooperate with competent law enforcement agencies and to ask them to take appropriate action whenever such phenomena occur. Additionally, the company will notify the police or other competent authority.
20. Account Deletion:
To close your account, you can send us an email with the subject “Termination”. Our team will contact you and confirm the cancellation of your account by email.
You will no longer be able to log in or access your account, retrieve or edit content or information, or view your account history and will no longer be able to receive calls or emails from Floralmall.
Your account will be deleted at your request within 30 days. If you do not wish to delete your account, you can contact our team before the 30 days expires.
21. In case of any legal dispute, the jurisdiction of all legal proceedings will be Gautam Buddha Nagar Distt. Of Uttar Pradesh
If you have any questions/comments about our Terms & Conditions, please email us at firstname.lastname@example.org